«24 hours, weekends and holidays»
Nowadays it is more convenient to substitute «hot lines» by «hot communications»because the client is free to choose the channel communication which is the most suitable for them: telephone, SMS, e-mail, company web site. But independently of the communication channel the client expects the highest quality of service.
- If you don’t have time to handle a big flow of calls and thus evoke negative reaction and loss of a client
- If calls are few and it is not worth it to hire a secretary and create a workplace, but each call is important to you
- If you are not ready to invest into equipment and personnel, but me you need to track calls, assess the effectiveness of promotion channels and the demand for your services, to be sure about the quality of the service.
You need to organize a Hot line with the assistance of CRM Агентства «C3Vision»!
With us you will get high quality service, transparent reporting system, you will always have information about the level of service, you will be able to change promptly any information.
Depending on your business goals you will receive:
- Effective feedback channel 24\7
- Increase in customer loyalty
- Increase in sales
- Strengthen the good reputation of the brand
CRM Agency «C3Vision» provides quick organization and high quality support for hot lines of any level of complexity.
Main solutions for Hot lines:
CRM Агентство «C3Vision» обеспечивает быструю организацию и высококачественную поддержку горячих линий любой сложности.
Here is one of the practical solutions implemented for a Hot line within a BTL promotion action.