IVR - interactive voice response
CRM Agency «C3Vision» proposes to use interactive voice response (IVR) of any complexity.
IVR will allow you to automate the process:
Distribution of incoming calls depending on the type of the question. The system of Interactive Voice Response will allow the subscriber using the special voice menu by pressing key in the tone mode to get an answer to the question they are interested in.
- ПProviding information to subscribers in an automatic mode both in the form of pre-recorded voice messages, and possible individualization of messages by reading information in the database.
These solutions are ideal for reporting standard information to clients (for example about new services, promotions, discounts, branch offices, reminders of events, etc.) and are optimal for communicating personal information about debts stating the amount and the timing of payments, account balance, etc. This is an effective and very economical way to inform large numbers of people within a short time, as well as reducing the time required for managing the call from the subscriber with the same results.
Customer Satisfaction IVR
In the times of fierce competition the modern market of goods and services dictates its own rules of running business. Every company struggles for the client, which presupposes not only optimal value for money, but also customer satisfaction.
One option for assessing the level of customer satisfaction are polls, but they are done a few days after the address at best, which does not reflect an objective picture. The best international practices show that surveys should be carried out either in real time, or immediately after the address.
Our technologies allow to do that with help of CSat IVR (customer satisfaction) – polls with the help of automatic voice response. It is quite simple: at the end of the conversation the system offers to assess the work of operators/specialists according the pre-approved parameters. The client only needs to press a certain number corresponding to the proposed assessment scale.
It is effective, inexpensive, and most importantly you can achieve your main goal – you get timely feedback from your potential and existing customers, when you still have a chance to upgrade your service, and ultimately increase customer satisfaction and get more profit.