The level of service provided in the area of customer relations is largely dependent on the system of personnel training and development in the company. After all, the professionalism of staff working on the telephone determines whether you get a new client or the existing one decides to continue using your company’s services. For forward-looking top managers it is obvious that staff development means an investment into the development of the business..
Training is a modern and most effective form of instruction and learning key skills. In other words, after the training your specialists will not only know how to do, but will also be able to do it! Such a result is achieved through elaborated methodology in constructing a training, combining theory and practice. All the knowledge received by the participants will be applied to practice in the course of performing exercises, individual and group tasks, role and business play, cases, etc.
Training is an interactive method of instruction. Unlike the lecture methods trainings suggest maximal involvement of the participants. The atmosphere of a training stimulates creative thinking of the participants, open communication, exchange of experience and generating ideas.
Training is one of the most popular methods of instruction for company staff and is a excellent tool for uniting the team, share experience, and perhaps even to solve the communication issues that hindered productive activity.
We will assist in choosing the training program which meets the needs of your company. All queries related to training the staff of your client service can be made on (495)7852757. Alternatively you can fill in the registration form for training Corporate trainings.
C3VISION trainers provide trainings according to existing programs as well as trainings designed individually for the Client company.
According to the project-based approach adopted in our company our interaction in the area of staff training will be as follows:
Diagnostics. The stage which precedes the designing the training program is the analysis, collection of information about the company and the features of the future training participants. At this stage the trainer usually an interview with the director, analyses regulations, incentive systems, the available sources of information about the company and the prospective participants, interviews the most successful employees (for example sales managers, call center specialists, etc.)
Preparation. After the information collection and analysis is completed the program of the training which best suits your needs is written and discussed with you.
Project implementation. The experience of our trainers makes it possible to successfully implement various training programs, to hold trainings in groups of different size, work with difficult participants. Of course, the result of the training greatly depends on you. You need to inform the employees that the training is an incentive, not a punishment for not fulfilling the sales plan, etc.
Completion of the project. After the training has finished the trainer will submit a report on the training results as well as give you necessary recommendations for further staff development.
Project of corporate training:
Nowadays telephone communication has become an integral part of modern business and quality communication is one of the components of success.
In order to give your employees an opportunity to improve their telephone communication skills we invite you to participate in open trainings.
Open trainings follow pre-designed programs which meet the needs of most companies which are willing to keep their client service at a proper level.
Open trainings mean sharing experience, analysis of difficult situations your employees may face.
In addition to this, an open training is an opportunity to meet with the trainer and to understand whether the proposed style of communication with clients is right for your company.
Call us and our consultants will help you to choose the training program which corresponds best to the needs of your company.
Tel. (495)785 27 57