Customer relations are the least –used resources of a company. 85% of communication with consumers is on the telephone. That is why many managers create their own call-centers. Why do companies consciously allow high costs? While in fact it is much cheaper and more effective to outsource this task.
It often happens that company experts persuade business owners that a company call-centre means quality and safety. But you should ask them to compare (or better compare yourself) the costs and effectiveness of your customer service with the corresponding characteristics of an outsourcing company. We are sure that you will be surprised! Company specialists will not be objective because quality operation of an outsourcing contact centre may become the reason for their redundancy. Only the one who is interested in reducing costs should make the choice!
Are you familiar with issues such as low customer satisfaction with the level of the service, loss of clients due to lack of resources for handling requests, managers wasting time on telephone calls instead of meetings? Stop wasting time and money of your company on such problems, better delegate them to us. You will get better results while saving!
How do we reduce our costs?
You only pay for the work of specialists, reducing administrative costs of hiring your own staff and optimizing costs of non-core and monotonous work, which is still very important for your clients. The technologies of our call centre allow to use all the means of communication simultaneously (telephone lines, e-mail, SMS, Internet, fax, IVR) and optimize the whole cycle of work with your consumers, filtering out failed calls and storing all the information about client communication in a unified database.
We rely on the expertise and quality of our specialists encouraging them to produce the result that you need because high result for you is a guarantee of long-term partnership for us. We aim to optimize our customers’ business in the area of CRM which means to assist in reducing costs, increasing the number of loyal customers, increasing profitability. The customer assessment shows that outsourcing of client communication allowed them to cut costs by 40-70%.
Are you sure that you have optimized your client relations?